Returns, Refunds and Complaints Policy – Flower Delivery Harrow Weald

Our Fresh Flower Guarantee in Harrow Weald

At Flower Delivery Harrow Weald, we take pride in supplying beautiful, fresh flowers to homes and businesses throughout our local area. As a trusted local florist, we are committed to ensuring your complete satisfaction with every bouquet and arrangement we deliver. Our Fresh Flower Guarantee assures you that every order you receive from us will be presented at the peak of freshness, for enjoyment that lasts.

Damaged-on-Arrival Policy

Though we take every care to package flowers securely, on rare occasions items may arrive damaged due to unforeseen handling in transit. If your flowers reach you in less than pristine condition, we kindly ask that you contact us immediately upon delivery. A clear photo of the damaged item helps us understand the issue and resolve it swiftly. We are dedicated to replacing or refunding any damaged bouquets and will work with you to remedy the situation quickly and courteously.

Freshness Window and Your Peace of Mind

We guarantee the freshness of our flowers for a minimum of five days from delivery, provided the bouquet is cared for according to our instructions. If your flowers appear wilted or do not meet your freshness expectations within this window, please let us know as soon as possible. Including a photograph and details about the issue will enable us to assist you efficiently. Your satisfaction is our top priority, and we want every arrangement to be enjoyed at its very best.

Refund and Replacement Options

In the rare case that your flowers arrive damaged, wilted, or not up to our usual high standards, we offer you the choice of a full refund or a replacement delivery at the earliest opportunity. We understand that fresh flowers are time-sensitive, so rest assured we’ll act promptly to resolve your concern. After confirming the issue, refunds are processed promptly to your original payment method. If you prefer a replacement, our team will organise a new arrangement to be sent to your nominated address at no additional charge.

How to Make a Complaint

Your feedback helps us to continually improve our service. If you have any issue or wish to make a complaint, please contact us as soon as possible with your order details and a description of your concern. We take complaints seriously and aim to respond to every enquiry swiftly, working with you until you are happy with the resolution. Our dedicated team is on hand to listen and ensure all customers experience the highest standard of care and courtesy.

Trusted Local Florist Serving Harrow Weald

Flower Delivery Harrow Weald is proud to be a fixture in the local community, delivering floral joy to households, offices, and events throughout the Harrow Weald area. Our reputation is built on trust, reliability, and a genuine commitment to customer happiness. When you order from us, you benefit from the personal touch and experience of a local florist who truly cares.

Your Satisfaction Matters

We want you to be entirely satisfied with your fresh flowers and our service at every step. By choosing Flower Delivery Harrow Weald, you can order with confidence knowing that your concerns will be addressed promptly and fairly, and that every bouquet is backed by our local expertise and Fresh Flower Guarantee.