Terms & Conditions for Online Flower Delivery in Harrow Weald

Introduction

Welcome to our Flower Delivery Harrow Weald Terms & Conditions. These terms apply to all purchases and use of our flower delivery service within Harrow Weald and surrounding areas via our online shop. Please read these Terms & Conditions carefully before placing an order. By using our website and purchasing goods or services from us, you agree to be bound by these terms. If you do not accept these terms, please do not use our services.

Who We Are

We are a local flower business offering online flower delivery services throughout Harrow Weald and its nearby areas. Our online platform allows customers to browse our range, place orders, and arrange for delivery of flowers and related products.

Eligibility to Purchase

By placing an order, you confirm that you are at least 18 years of age and possess the legal authority to enter into binding contracts. Orders must be placed using accurate and current information. We reserve the right to decline orders when eligibility criteria are not met.

Order Process

Our online flower delivery Harrow Weald service has a simple order process. Please review these steps carefully:

• Browse our selection of flowers and related products on our website.
• Add desired items to your shopping basket.
• Proceed to checkout, where you will be prompted to provide delivery and payment details.
• Before finalising your order, review all items, recipient details, and delivery dates for accuracy.
• Submit your order. You will receive an order acknowledgment by email confirming receipt.
• Your order is only accepted, and a legally binding agreement created, when we confirm dispatch of your order. If we are unable to fulfill your order, we will notify you as soon as possible and any payment taken will be refunded fully.

Product Availability & Substitutions

Product availability is dependent on seasonal stock and supplier deliveries. While we aim to provide the exact flowers ordered, on rare occasions substitution may be necessary due to supply constraints. In such cases, we use flowers of equal or greater value and match style and colour as closely as possible. If a key component of your arrangement is unavailable, we will attempt to contact you before proceeding.

Delivery

We deliver flowers across Harrow Weald and surrounding areas on the dates specified at the time of order, subject to availability and reasons beyond our control (such as severe weather or service disruptions). Specific delivery slots are on a best-effort basis but cannot be guaranteed. We accept no liability for late delivery due to factors outside our control.

It is the purchaser’s responsibility to ensure all recipient address and contact details entered at checkout are accurate and complete. Incorrect or insufficient information may lead to delays or failed deliveries. Where necessary, if the recipient is unavailable, flowers may be left with a neighbour or in a safe place, or a card left to arrange redelivery, at our discretion.

Payment Terms

The total cost of your order will be displayed during checkout. Payments can be made securely by the methods provided at checkout, which may include debit or credit card, or other secure payment platforms. Payment must be received in full before orders are processed and dispatched.

All prices listed are in GBP (£) and include VAT where applicable. Delivery charges, if any, are clearly stated and added at the checkout.

Order Amendments & Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Most orders for flower delivery in Harrow Weald are processed quickly. Amendments or cancellations can only be considered if the order has not yet been prepared or dispatched. Where possible, we will make requested changes or process a cancellation. If your order has already been prepared or is out for delivery, we regret that changes or cancellation may not be possible, and a refund cannot be guaranteed.

To the extent permitted by law, perishable goods such as flowers are exempt from standard distance selling regulations regarding cancellation rights. However, we strive to offer the best customer service and may, at our discretion, offer refunds or adjustments in exceptional circumstances.

Refunds & Returns

Customer satisfaction is important to us. If you are unsatisfied with the quality of the flowers delivered, contact us within 24 hours of delivery with evidence (such as a photo). We may offer a replacement, refund, or alternative solution depending on the circumstances, subject to investigation.

Because flowers are perishable, returns are generally not possible. However, each issue will be handled individually to ensure fairness. We do not accept liability for flowers delivered to incorrect addresses if these were provided by the customer, or for flowers that are not received if the recipient is unavailable and no further arrangements can be made.

Personal Messages

Our online flower delivery service includes the option to add personal messages. We reserve the right to refuse or remove any message that could be deemed offensive, abusive, or inappropriate at our sole discretion.

Intellectual Property & Content

All website content, including images, descriptions, and branding, are our property or used with permission. Unauthorised use, reproduction, or distribution is expressly prohibited.

Limitations of Liability

We are not liable for:

• Any indirect, special, or consequential losses arising out of use of the flower delivery Harrow Weald service.
• Loss, damage, or injury resulting from delays in delivery or non-delivery caused by unpreventable circumstances beyond our reasonable control, such as extreme weather, strikes, or supply issues.
• Loss or deterioration of the product arising from recipient's failure (such as failure to collect delivery or care for flowers as advised).

Our maximum liability for any claim relating to our flower delivery Harrow Weald service, including negligence, breach of contract, or otherwise, is strictly limited to the value of the order giving rise to the claim.

Data Protection & Privacy

Your privacy is important to us. Personal information will be collected, stored, and processed as required to provide our services, and in compliance with applicable data protection laws. Your data will not be shared with third parties except as necessary to fulfil your order (for example, providing address details to our couriers).

Customer Responsibilities

Customers are responsible for:

• Providing accurate order, recipient, and delivery information.
• Ensuring the recipient is available to receive the delivery or that suitable alternatives are agreed.
• Treating staff respectfully. Abusive or inappropriate behaviour will result in termination of communication and potentially cancellation of transactions.

Promotional Offers & Vouchers

From time to time, we may offer promotional discounts or voucher codes for online flower delivery Harrow Weald customers. Such offers are subject to terms and validity dates specified at the point of issue. Offers cannot be redeemed retrospectively or combined unless explicitly stated. We reserve the right to withdraw promotional offers at any time.

Changes to These Terms

We reserve the right to change these Terms & Conditions at any time. It is your responsibility to check for updates on each use of our website. Your continued use of our online flower delivery Harrow Weald service after any changes indicates acceptance of the new terms.

Entire Agreement

These Terms & Conditions and all policies referenced within them constitute the entire agreement between you and us for the purchase of goods or services via our online platform. If any provision is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

Governing Law & Jurisdiction

All contracts for online flower delivery services via our Harrow Weald website and all disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.

Contact and Customer Support

If you have questions about these terms, require clarification, or wish to discuss your order, please use the contact form available on our website. We aim to respond promptly and resolve any issues to your satisfaction.

Application

These Terms & Conditions are applicable to all customers using our online flower delivery service in Harrow Weald and the surrounding areas.

Thank you for choosing our flower delivery Harrow Weald service. We look forward to serving you and delivering beautiful arrangements for every occasion.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harrow Weald , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harrow Weald .

For assistance with orders, returns or account queries, please fill out the Contact Us form.